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The APhA and NASPA released the 10 most common issues reported by pharmacy employees in 2023 – all of which can be addressed at least in part with scripClip will-call automation technology.
Steve Maki knew he could build a better pharmacy practice and founded Spruce Mountain Pharmacy in 2009. scripClip has helped his team improve efficiency and patient security over more than 5 years and continues to grow with them.
Get to know what led each of our business development reps to InterLink, why they love consulting with pharmacy clients, and what they’re up to outside of work.
scripClip clients safely delivered more than 12 million prescriptions this year and collectively saved more than $9 million. As the year comes to a close, we’re shining light on their achievements and their words of wisdom for fellow pharmacy leaders.
The Nebraska Medicine team knew they needed to find a way to improve collaboration, accommodate higher volumes across three outpatient pharmacies, and free up pharmacy teams to spend more time on patient care. Here’s how their new centralized fulfillment model is working.
The APhA and NASPA released the 10 most common issues reported by pharmacy employees in 2023 – all of which can be addressed at least in part with scripClip will-call automation technology.
Steve Maki knew he could build a better pharmacy practice and founded Spruce Mountain Pharmacy in 2009. scripClip has helped his team improve efficiency and patient security over more than 5 years and continues to grow with them.
Get to know what led each of our business development reps to InterLink, why they love consulting with pharmacy clients, and what they’re up to outside of work.
scripClip clients safely delivered more than 12 million prescriptions this year and collectively saved more than $9 million. As the year comes to a close, we’re shining light on their achievements and their words of wisdom for fellow pharmacy leaders.
The Nebraska Medicine team knew they needed to find a way to improve collaboration, accommodate higher volumes across three outpatient pharmacies, and free up pharmacy teams to spend more time on patient care. Here’s how their new centralized fulfillment model is working.
If technologies are available to keep people safer, do we have a moral obligation to implement them? Chew on that while you think about the several key areas where return on a will-call automation system investment adds up.
When Brockton Neighborhood Health Center was constructing a new in-house pharmacy, they sought best-in-class will-call automation technology to interface with their Epic Willow pharmacy management system. Less than six months later, scripClip has become their ‘favorite vendor.’
Consider what features would be helpful or even non-negotiable as you start to vet will-call automation technology options to establish or strengthen the integrity of your will-call processes. Here are 8 places to start.
Pharmacy will-call automation systems investments can vary. Brush up on what price to expect, what factors to weigh and how to assess long-term cost of ownership.
Fort Williams Pharmacy launched with scripClip in the throes of the COVID-19 pandemic – which wasn’t ideal timing, but everyone agreed it couldn’t happen soon enough. “I truly do not know how we did this job before having this system. We can’t operate without it.”
Pharmacies can lessen the impact of declining reimbursement and profit margins by broadening services, advocating for change and making wise technology investments.
How much are patient safety, inventory management, organization, staff satisfaction and customer loyalty worth to your pharmacy business?
Choosing the best will-call automation solution can be overwhelming. Consider what matters most to your team and what you need to achieve. Don’t just focus on the price, but also explore the long-term return on investment. Use this five-step guide to help you assess how solutions on the market compare to one another in terms of cost and value and determine what’s right for your pharmacy.
Based on an ISMP study showing roughly 1 in every 1000 prescriptions are correctly dispensed but given to the wrong patient, we estimate scripClip helped avoid 35,000 such wrong-patient prescription-delivery errors in the last year.
When The Pharm House first opened, they used “old-school bins,” labeled A through Z, but “our will-call was outgrowing itself” as daily prescription volumes rose, Thomson explained. With so many prescriptions in will call, it was often difficult to find patient orders that were misfiled.
The high rate of electronic prescribing, rising drug costs and patient copays increase the likelihood of prescriptions being abandoned in the pharmacy. Smart will-call tools can help pharmacies proactively contact the patients most likely to abandon their prescriptions, allowing the pharmacy to improve time savings, drug inventory management and, most importantly, patient outcomes.
University of Maryland Medical Center needed help to reduce the chances of busy pharmacy staff giving incorrect medication to patients. scripClip made a tremendous difference at the hospital system’s five outpatient pharmacies.
Thanks to collaborative development among Change Healthcare, InterLink AI, and a groundbreaking mutual customer, scripClip is easily added into the PMS functionality. With the simple click of a button on pharmacy workstation computers, personnel can check prescriptions into will-call and readily locate the right orders for the right patients at the point of sale.
scripClip helped St. Mary’s Medical Center expand its retail pharmacy services to the community and improve day-to-day workflows for staff in a way no other will-call solution could.
“We provide better care by embracing technology,” said Prosperity Drug Company owner, John Pugh, PharmD, RPh. He illustrates that scripClip® was a worthwhile investment for him because it not only improves productivity in his pharmacy, but customers also see and feel the difference.
Nebraska Medicine, health center pharmacy leader, is implementing a scripClip-integrated Central Fill solution to streamline the process of dispensing and packaging prescriptions, while alleviating the burden on outpatient pharmacy staff and affording more time to spend with patients.
Section 179 of the US IRS tax code allows businesses like pharmacies to accelerate depreciation of qualifying equipment or software purchases, and deduct the full expense during the current tax year.
Innovation is the name of the game at InterLink AI. From hardware, to software, to supply chain, we’ve been taking scripClip tech to new heights to help your pharmacy level up.
Grove Park Pharmacy is one of, now, four Orange Cut Rate Drug Stores that got their start in South Carolina in 1934. Over nearly 90 years and three generations, the operation has grown, and the scripClip will-call automation system has become essential to their operation.
Although pharmacies aren’t directly awarded with Star Ratings from CMS like providers and health plans are, pharmacy-related measures have a big impact on patient outcomes – and the Star Ratings can have a big impact on the pharmacy’s bottom line.
“Ask anyone on staff – of anything in the pharmacy, they’ll say, ‘don’t get rid of scripClip!’” said Maggy Lawson, Pharm.D., RPh, pharmacy manager at Kubat HealthCare in Beatrice, Nebraska.
Pharmacy customers and staff alike can benefit when pharmacies are equipped to provide more clinical services on site – saving patients an extra trip to the doctor, making it easier for them to get what they need at lower-cost sites of care, and generating more revenue in the pharmacy.
InterLink AI and American Associated Pharmacies (AAP), one of the nation’s leading group purchasing organizations, entered a preferred partnership agreement to offer best-in-class scripClip™ pharmacy will-call automation solutions to nearly 2,500 independent pharmacy members.
There are two main reasons Greg Bowles, Ph.T, associate director of pharmacy at the Los Angeles LGBT Center, sleeps better at night, having the scripClip™ system: “time management and patient safety.”
The right will-call automation solution can help streamline inventory management, strengthen operational efficiency, elevate your customer and staff experience, and improve patient health. In other words, the right will-call solution can give your pharmacy the one thing you need most: time.
“More often than not, when you look at the health of a business, the cash flow statement is just as important if not more important than anything else,” said Brent Rollins, RPh, PhD, Associate Professor of Pharmacy Practice at the Philadelphia College of Osteopathic Medicine Georgia Campus School of Pharmacy.
Pugh says that if he ever took the system out he is sure some of his employees would be upset and give him a serious “talking too.” “They love the system,” he says. And then he says, “As for me, saving time, impressing patients and pleasing my staff makes scripClip a sound investment.”
InterLink AI’s scripClip, pick-to-light, will-call bin system has been deployed at Nebraska Medicine’s flagship outpatient pharmacy, which has just completed a major expansion and remodeling with the new technology.
The scripClip system, in concert with their pharmacy management system, lets the pharmacy staff know if there are multiple bags for a particular person, or, if there are other prescriptions filled for other members of that person’s family.
Mark Vogler, RPh, is the owner of Martin-Tipton Pharmacy in Amarillo, TX. He says scripClip has allowed him to reduce the number of bags in his will-call bin from 400 to 300. Two metrics alone, he says, more than justify the cost of the system.
Tom Gierwatoski says it was the first piece of technology he has ever bought where no one on his staff pushed back. So, after nearly 18 months of operation I asked him what he liked most about the system. He identified five key things.
Kneeland’s Notes: If you want to improve your profit margins, perhaps you can find a way to charge for your unique services such as professional grade supplements, nutritional programs or smoking cessation classes. Like a donut shop, about how you present these services so they stand out, convey their value and justify the cost.
From Kneeland’s Notes: As a pharmacy owner or manager, you are faced with two marketing problems: 1. You need to carefully determine what new services you can profitably provide 2. You need to find cost-effective ways to build demand.
“The moment I saw it I was intrigued. It just seemed to be a great way to improve customer safety and service.” Finney says scripClip provides his pharmacy with three benefits.
David Vasenden, R.Ph., a partner in this unique operation says he first saw the scripClip will-call system at the Cardinal Health Retail Business Conference. While not actively looking for a will-call system he was acquainted with one of the sales representatives in the PerceptiMed booth so he took time to listen.
As an innovator, Ken Thai is among the first to have invested in the scripClip LED lighted will-call system. He says he was “in the market” for a way to improve the look and feel of the will-call area. But, up to that time the systems he had looked at were too expensive; and installing them also required expensive rearranging of the prescription pick-up area.
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