When Brockton Neighborhood Health Center was constructing a new in-house pharmacy, they sought best-in-class will-call automation technology to interface with their Epic Willow pharmacy management system. Less than six months later, scripClip has become their ‘favorite vendor.’
Fort Williams Pharmacy launched with scripClip in the throes of the COVID-19 pandemic – which wasn’t ideal timing, but everyone agreed it couldn’t happen soon enough. “I truly do not know how we did this job before having this system. We can’t operate without it.”
When The Pharm House first opened, they used “old-school bins,” labeled A through Z, but “our will-call was outgrowing itself” as daily prescription volumes rose, Thomson explained. With so many prescriptions in will call, it was often difficult to find patient orders that were misfiled.
“We provide better care by embracing technology,” said Prosperity Drug Company owner, John Pugh, PharmD, RPh. He illustrates that scripClip® was a worthwhile investment for him because it not only improves productivity in his pharmacy, but customers also see and feel the difference.
The right will-call automation solution can help streamline inventory management, strengthen operational efficiency, elevate your customer and staff experience, and improve patient health. In other words, the right will-call solution can give your pharmacy the one thing you need most: time.
Kneeland’s Notes: If you want to improve your profit margins, perhaps you can find a way to charge for your unique services such as professional grade supplements, nutritional programs or smoking cessation classes. Like a donut shop, about how you present these services so they stand out, convey their value and justify the cost.
From Kneeland’s Notes: As a pharmacy owner or manager, you are faced with two marketing problems: 1. You need to carefully determine what new services you can profitably provide 2. You need to find cost-effective ways to build demand.