Pugh says that if he ever took the system out he is sure some of his employees would be upset and give him a serious “talking too.” “They love the system,” he says. And then he says, “As for me, saving time, impressing patients and pleasing my staff makes scripClip a sound investment.”
The scripClip system, in concert with their pharmacy management system, lets the pharmacy staff know if there are multiple bags for a particular person, or, if there are other prescriptions filled for other members of that person’s family.
Mark Vogler, RPh, is the owner of Martin-Tipton Pharmacy in Amarillo, TX. He says scripClip has allowed him to reduce the number of bags in his will-call bin from 400 to 300. Two metrics alone, he says, more than justify the cost of the system.
Tom Gierwatoski says it was the first piece of technology he has ever bought where no one on his staff pushed back. So, after nearly 18 months of operation I asked him what he liked most about the system. He identified five key things.
Kneeland’s Notes: If you want to improve your profit margins, perhaps you can find a way to charge for your unique services such as professional grade supplements, nutritional programs or smoking cessation classes. Like a donut shop, about how you present these services so they stand out, convey their value and justify the cost.
From Kneeland’s Notes: As a pharmacy owner or manager, you are faced with two marketing problems: 1. You need to carefully determine what new services you can profitably provide 2. You need to find cost-effective ways to build demand.
“The moment I saw it I was intrigued. It just seemed to be a great way to improve customer safety and service.” Finney says scripClip provides his pharmacy with three benefits.
David Vasenden, R.Ph., a partner in this unique operation says he first saw the scripClip will-call system at the Cardinal Health Retail Business Conference. While not actively looking for a will-call system he was acquainted with one of the sales representatives in the PerceptiMed booth so he took time to listen.
As an innovator, Ken Thai is among the first to have invested in the scripClip LED lighted will-call system. He says he was “in the market” for a way to improve the look and feel of the will-call area. But, up to that time the systems he had looked at were too expensive; and installing them also required expensive rearranging of the prescription pick-up area.