The Nebraska Medicine team knew they needed to find a way to improve collaboration, accommodate higher volumes across three outpatient pharmacies, and free up pharmacy teams to spend more time on patient care. Here’s how their new centralized fulfillment model is working.
If technologies are available to keep people safer, do we have a moral obligation to implement them? Chew on that while you think about the several key areas where return on a will-call automation system investment adds up.
When Brockton Neighborhood Health Center was constructing a new in-house pharmacy, they sought best-in-class will-call automation technology to interface with their Epic Willow pharmacy management system. Less than six months later, scripClip has become their ‘favorite vendor.’
Consider what features would be helpful or even non-negotiable as you start to vet will-call automation technology options to establish or strengthen the integrity of your will-call processes. Here are 8 places to start.
Pharmacy will-call automation systems investments can vary. Brush up on what price to expect, what factors to weigh and how to assess long-term cost of ownership.
Fort Williams Pharmacy launched with scripClip in the throes of the COVID-19 pandemic – which wasn’t ideal timing, but everyone agreed it couldn’t happen soon enough. “I truly do not know how we did this job before having this system. We can’t operate without it.”
Pharmacies can lessen the impact of declining reimbursement and profit margins by broadening services, advocating for change and making wise technology investments.
How much are patient safety, inventory management, organization, staff satisfaction and customer loyalty worth to your pharmacy business?
When The Pharm House first opened, they used “old-school bins,” labeled A through Z, but “our will-call was outgrowing itself” as daily prescription volumes rose, Thomson explained. With so many prescriptions in will call, it was often difficult to find patient orders that were misfiled.
The high rate of electronic prescribing, rising drug costs and patient copays increase the likelihood of prescriptions being abandoned in the pharmacy. Smart will-call tools can help pharmacies proactively contact the patients most likely to abandon their prescriptions, allowing the pharmacy to improve time savings, drug inventory management and, most importantly, patient outcomes.
