President and Chief Executive Officer

Dan Gordon brings over 30 years of experience in businesses ranging from healthcare private capital management to consulting, revenue cycle management and advertising. He has held roles in business development, strategy, customer experience, product management, organizational development, sales, marketing, and mergers and acquisitions. He has also started, operated and sold several businesses.

Dan is a sought-after keynote speaker, author and frequent contributor of thought leadership on customer experience and employee experience at numerous industry events. He is a founding member of the Omaha Customer Experience Professionals Association, and he has consulted with various organizations on corporate strategy, organizational development and business development. He is a graduate from the University of Notre Dame with a degree in Finance and Business Economics and a minor in Psychology. In addition to being a fitness junkie, Dan spends his free time with his wife chasing their three boys around the country to watch their collegiate sporting events.

Chief Operating Officer

Jeff Hansen has been part of the InterLink AI crew since late 2021. He brings extensive experience in contract negotiations, supply chain, client relationships and vendor management. Over the years, Jeff held many leadership roles at First Data Corporation, a global payment technology solutions company, including M&A, financial analysis, legal compliance and account relationships management – most recently serving as Vice President of contract negotiations and strategic program management.

Jeff also owns and operates a Zoup! franchise restaurant location in Omaha, Nebraska. He holds a bachelor’s degree in business administration from University of Nebraska at Lincoln, an MBA from Creighton University and a JD from Creighton University School of Law. When not in the office, Jeff can often be found playing golf or spending time with his family.

Chief Revenue Officer

Mark Frei joined the team in January 2022. He previously led go-to-market strategies for CSG Systems International Inc.’s customer communications management. Prior to that, as Executive Vice President of Sales at Intrado (formerly West Corporation), Mark built a high-functioning sales organization and supported effective integration of acquired companies to expand the portfolio of offerings and customers, including healthcare-provider and retail-pharmacy segments.

Mark has demonstrated success motivating skilled salespeople, accelerating revenue growth, and working with mid- and large-sized companies to improve customer, patient and employee experiences using technology. He studied business administration at the University of Nebraska. He now lives in Omaha with his wife, and spends as much time as he can on the fairway and with his children and grandchildren.

Chief Pharmacy Officer

Terry Cater has decades of experience managing pharmacies in large, publicly traded corporations, as well as numerous startups and independent pharmacies. He served as an independent pharmacy and healthcare consultant, as a director of pharmacy at Safeway and Save Mart, and as a vice president at both McKesson Corporation and Cardinal Health.

Terry is a registered pharmacist in the states of California, Nevada and Hawaii. He is a member of the California Pharmacists Association and the National Community Pharmacists Association and has served on a number of advisory boards. Terry earned a Bachelor of Science in Pharmacy from the University of the Pacific and an M.B.A. from Saint Mary’s College of California. He still lives in The Golden State with his family and visits as many pharmacies every week as possible.

Senior Vice President, Growth & Experience

Ally Thomson has been helping our brand and customer experience come to life since April 2022. She joined us with 15 years of experience in brand strategy, internal and external communications, public and media relations, fundraising, advertising, customer experience management, organizational culture, product marketing, copywriting and content development. She most recently led brand strategy and creative at Blue Cross and Blue Shield of Nebraska. Prior to that, she worked in both in-house and agency settings to power customer-centric brands – ranging from communication technology and industrial equipment, to healthcare practices and community nonprofits.

Ally earned a bachelor’s degree in art history and business institutions from Northwestern University. She loves reading, writing, whiteboarding, running, baking and learning the ropes of parenthood with her husband.

Board Chair

Rodney S. Markin is Associate Vice Chancellor of Business Development and Professor of Pathology & Microbiology at the University of Nebraska Medical Center. He previously spent 12 years as the Chairman, President and CEO of UNMC Physicians and served as the Interim Dean of the College of Medicine at UNMC. Dr. Markin’s professional and academic research interests have focused on clinical laboratory automation, which include but are not limited to, robotics, information systems, medical utilization management and outcomes optimization.

Dr. Markin received his Bachelor’s Degree in chemistry with a minor in mathematics and physics from Nebraska Wesleyan University in 1977; his Doctor of Philosophy (Ph.D.- biochemistry) from the University of Nebraska-Lincoln in 1980; his Doctor of Medicine (M.D.) degree from the University of Nebraska Medical Center (Omaha) in 1983. He completed his residency in pathology and laboratory medicine at the University of Nebraska Medical Center, and he is board certified in Anatomic and Clinical Pathology.